What questions we usually get about solar services
What is a DNO and why do I need a consultant?
A Distribution Network Operator (DNO) manages the electricity distribution network in your region. If you're planning to connect a new energy project to the grid—such as a solar farm, battery storage unit, or EV charging hub—you must apply to your local DNO. These applications can be complex, technical, and time-sensitive. A consultant ensures your application is accurate, strategic, and likely to be approved, while also managing negotiations, timelines, and revisions on your behalf.
What services does The DNO Group offer?
The DNO Group provides expert consultancy and full-service support for DNO (Distribution Network Operator) applications across all renewable energy technologies, including solar PV, BESS (Battery Energy Storage Systems), wind, EV charging infrastructure, heat pumps, and hybrid systems. We manage the entire application process—technical, administrative, and strategic—to help you secure the best possible grid connection for your project.
2. Do you work with all DNOs in the UK?
Yes. We have experience working with all major DNOs across the UK, including UK Power Networks, Western Power Distribution, SP Energy Networks, SSE, Northern Powergrid, and more.
3. What stage of my project should I engage you?
As early as possible. Engaging us from the feasibility or planning stage allows us to help optimise your site layout, select the most suitable connection point, and prepare a strong application—avoiding costly changes later on.
4. How do you charge for your services?
We offer transparent, tailored pricing based on project complexity and scope. Most of our clients prefer fixed-price bulk packages, but we can also offer retained consultancy or hourly support depending on your needs.
5. Do you handle ICPs or just DNOs?
We focus primarily on DNO liaison, but we collaborate with trusted Independent Connection Providers (ICPs) where contestable works are involved. We’re happy to manage this coordination on your behalf.
Do I have to pay upfront for your services?
We understand that project cash flow matters. That’s why The DNO Group offers flexible payment options, including the ability to defer payment until your application is approved—subject to project scope and agreement.
How can I contact The DNO Group for assistance?
You can reach us via the contact form on our website, by email, or by phone during business hours. We aim to respond to all enquiries within 24 hours. If you're ready to discuss a project, you can also request a free initial consultation through our website.
Are the timescales for DNO applications consistent across all DNOs?
No - each DNO operates differently, and application timescales can vary depending on the region, technology type, and network capacity. As experienced consultants, we advise you on realistic timelines and monitor every step to ensure there are no avoidable delays.
Do I need to be based in a specific location to use your services?
Not at all. The DNO Group works with clients nationwide, covering projects in England, Scotland, Wales, and Northern Ireland. Whether you’re in the city or countryside, we’re here to guide your application through the local DNO’s process.
How long do DNO applications take for G98, G99, ASHPs, and EV chargers?
The timelines depend on the type of application, size of the system, and the local DNO. For example:
We’ll advise you of exact expectations during our initial project scoping.
Can The DNO Group help with unlooping a property?
Yes, we assist with property unlooping, which is often required when upgrading supply for EV chargers, heat pumps, or high-demand loads. We’ll liaise directly with the DNO on your behalf and manage all required technical submissions.
What makes The DNO Group unique?
We’re proud to be a female-led consultancy that blends technical expertise with operational speed. We fast-track your DNO application wherever possible, remove the red tape, and give you strategic clarity from day one. We don’t just tick boxes—we act as partners in your project’s success.
Can you help with renewable energy project planning?
Absolutely. In addition to managing your grid connection, we provide consultancy on project feasibility, energy export/import options, grid constraints, and design optimisation. Whether you’re just starting out or already in development, our insight can save time, reduce risk, and boost returns.
What are the benefits of working with The DNO Group?
By partnering with us, you benefit from:
We help you unlock your project's potential, stay compliant, and move forward with confidence.
