1. Application and Entire Agreement
These Terms and Conditions (the “Terms”) govern the provision of services (the “Services”) by The DNO Group (referred to as “we,” “us,” or “Supplier”) to you, the client (referred to as “you” or “Customer”), as outlined in our quotation. By accepting these Terms, the quotation, or from the date we deliver the Services via email (whichever is earlier), you are deemed to have agreed to these Terms. The Terms and the quotation together (the “Contract”) constitute the entire agreement between us and you.
These Terms exclude any other terms you may try to impose or incorporate, or those implied by custom, trade, practice, or course of dealing.
2. Interpretation
- A “business day” means any day other than Saturday, Sunday, or a public holiday in England and Wales.
- The headings in these Terms are for reference purposes only and shall not affect their interpretation.
- Words denoting the singular shall include the plural and vice versa.
3. Services
The Services we provide are described in our sales documentation, unless otherwise stated in the quotation. By accepting the quotation, you confirm that you have not relied on any other representations or statements regarding the Services by us.
We may modify the specifications of the Services to comply with applicable safety or regulatory requirements. Should your project require specific standards, you must inform us in advance so that they can be included in the quotation.
4. Price
The price (“Price”) of the Services is specified in the current quotation or as otherwise agreed in writing. If the cost of providing the Services increases due to factors beyond our control (such as material costs, labour, or exchange rates), we reserve the right to adjust the Price before delivery, subject to notification via email.
Discounts may be offered at our discretion.
The Price is exclusive of any applicable VAT or other taxes levied by any competent authority.
5. Cancellation and Alteration
The details of the Services are subject to change without notice and are not an offer capable of acceptance by you.
The quotation is valid for 30 days from the date it is issued, unless withdrawn sooner by us.
Either party may cancel the order before the quotation is accepted.
If you cancel the order, any deposit or prior payments may be non-refundable.
6. Payment
We will invoice you for the Price either:
- On or after the delivery of the Services via email, or
- When the Services are ready for delivery, and you have been notified.
A 30% deposit of the total Price is due upon your acceptance of the quotation, unless otherwise agreed in writing. The remaining balance is due within 1 day of the invoice date unless credit terms are agreed upon in writing.
You must make payment even if you have not yet downloaded or accessed the Services delivered via email.
If payment is not made on time, we may suspend any future services or orders and charge interest at a rate of 5% per annum above the Bank of England’s base rate on the outstanding amount until paid in full.
Time is of the essence for payment under this Contract.
All payments must be made in British Pounds unless agreed otherwise in writing.
